Terms and Conditions (T&C) – Janus

Effective from: 1 December 2025
Provided by: BalancePoint AB, reg. no. 556788-8622 (the “Supplier”)

1. Introduction

These Terms and Conditions (the “T&C”) govern the Customer’s use of the digital service Janus (the “Service”) and related functionality.

The Service is provided via https://dinunderhallsplan.se (the “Website”). Any other domains that may appear may redirect (re-direct) to the Website.

By creating an account, entering into a subscription, or otherwise using the Service, the Customer accepts these T&C. The T&C apply to both free-of-charge and paid parts of the Service.

Use of the Service is also subject to the Supplier’s Privacy Policy and Cookie Policy, which are published on the Website and constitute supplementary terms regarding personal data and cookies.

Capitalized terms are defined in section 19.

2. Notices

Notices from the Supplier are provided in the Service interface or on the Website and are deemed received when published. The Supplier may also send notices via email to the email addresses associated with user accounts.

The Customer sends notices to the Supplier via the contact address stated on the Website.

3. Subscription Agreement

The Service is provided as Software as a Service (SaaS). The Customer receives a non-exclusive, non-transferable, and terminable license to use the Service in accordance with these T&C, against payment of applicable fees.

The Service is provided “as is”. The Supplier does not warrant that the Service is error-free or that specific functionality will be available at a particular time. Features may be changed, added, or removed over time.

If a permanent change removes a material function, the Customer may terminate the subscription with immediate effect and receive a pro-rata refund for the affected portion of the prepaid period.

The Supplier may use Sub-processors and is responsible for them as for its own obligations.

The Customer may not assign the subscription without the Supplier’s written approval.

4. User Rights

The Customer may use the Service for internal purposes and only for the number of Users covered by the subscription.

User accounts are personal and must not be shared between individuals.

The Customer is responsible for protecting login credentials and shall immediately inform the Supplier if unauthorized access is suspected.

The Customer is responsible for the equipment, internet connection, and software required to use the Service.

The Service must not be used for:

• unlawful activities,
• transmission of malicious code,
• abusive, threatening, or inappropriate content,
• infringement of intellectual property rights,
• attempts at reverse engineering or access to systems the Customer is not entitled to access.

5. Service Commencement

The Start Date occurs when the Supplier has made login credentials and instructions available. No specific approval by the Customer is required.

6. Limitations

Maximum storage space and any other limitations are set out in the relevant subscription and must not be exceeded.

7. Personal Data

The Supplier processes Personal Data to the extent necessary to provide the Service, administer user accounts, and maintain secure operation. Processing is carried out in accordance with applicable data protection laws.

Further information on which Personal Data is processed, purposes, legal basis, retention periods, and the Customer’s/User’s rights is set out in the Supplier’s Privacy Policy.

8. Technical Information Collection

The Service may process technical logs and security-related information (e.g., timestamp of last login) for operations, troubleshooting, functionality, and security.

No such information is used for marketing or profiling and is not shared externally beyond necessary Sub-processors for providing the Service.

9. Term and Termination

9.1 Standard & Standard Plus

Subscriptions run monthly and are prepaid via Stripe.

The Customer may terminate the subscription at any time. Termination takes effect from the next month-end.

No refunds are provided for an already charged period, except as expressly stated in section 3 (material permanent removal of functionality).

9.2 Enterprise & Enterprise Plus

Subscriptions run monthly and are invoiced manually.

The same termination terms apply as for Standard: termination at the next month-end.

9.3 After Termination

Access is disabled after the last active subscription day.

The Customer’s Data is permanently deleted within 30 days, unless longer retention is required by law.

10. Early Termination

The Supplier may terminate the agreement with immediate effect if the Customer:

• fails to pay on time,
• breaches these T&C,
• causes operational disruptions, security risks, or violations,
• is insolvent.

The Supplier may then immediately suspend access to the Service.

11. Availability

The Service is normally available 24/7.

Planned downtime is notified in advance.

Unplanned downtime may occur due to technical issues.

12. Security

The Supplier applies reasonable technical and organizational security measures, including backups and access controls.

13. Support

The Service is designed as self-service. No user support is included.

Errors that materially affect the Service’s functionality will be remedied by the Supplier within a reasonable time after error reporting via email.

14. Fair Use

The Customer must not use the Service in a way that creates abnormally high load, causes disruptions, or exploits the Service in a manner that deviates from normal use.

The Supplier may limit or stop such use.

15. Intellectual Property Rights (IPR)

The Supplier (or its licensors) owns all intellectual property rights to the Service, including software, design, databases, documentation, layout, models, and image handling.

The Customer may not copy, reproduce, decompile, reverse engineer, or otherwise attempt to access source code or systems not belonging to the Customer.

16. Confidentiality

The Parties shall keep each other’s confidential information confidential during the term of the agreement and for five years thereafter.

17. Warranties and Limitation of Liability

The Service is provided “as is”. The Supplier provides no warranties other than those expressly stated in these T&C.

The Supplier’s liability is limited to direct damages caused by negligence, up to an amount corresponding to 12 months of subscription fees, but not exceeding one Swedish price base amount (prisbasbelopp).

The Supplier is not liable for:

• indirect damages,
• data loss,
• loss of profit or revenue,
• disruptions in the internet or external services,
• third-party claims.

18. Force Majeure

A Party is exempt from liability for events beyond its control, including disruptions at Sub-processors, war, pandemics, natural disasters, government actions, or similar.

19. Definitions

User

a natural person with a user account in the Service.

T&C

these terms and conditions.

Cookie Policy

the Supplier’s policy for cookies in the Service and on the Website.

Data

information that the Customer and/or Users store or process in the Service.

Privacy Policy

the Supplier’s policy for processing of Personal Data.

Customer

a legal entity or natural person that subscribes and/or uses the Service.

Supplier

BalancePoint AB, reg. no. 556788-8622.

Personal Data

information that directly or indirectly relates to an identified or identifiable natural person.

Start Date

the date on which the Service is made available to the Customer.

Add-on Services

features that may be offered separately.

Service

Janus, provided as SaaS via the Website.

Sub-processor

an external party engaged by the Supplier to provide all or part of the Service.

Website

https://dinunderhallsplan.se and any domains redirecting to it.

20. Governing Law and Disputes

Swedish law applies.

Disputes that cannot be resolved through negotiation shall be settled by the general courts, with the Stockholm District Court as the court of first instance.